March 23rdMack® OneCall™ Roadside Assistance Service Expanded to Better Serve Mack Customers
Mack Trucks expanded its Mack® OneCall™ 24/7 roadside assistance service and support offered through the Mack Uptime Center to better serve customers who have an unplanned event.
Publication Date: 2022-03-23
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Mack Trucks expanded its Mack® OneCall™ 24/7 roadside assistance service and support offered through the Mack Uptime Center to better serve customers who have an unplanned event.
The new digital tracking feature enables increased and real-time communication between drivers or fleet managers and roadside assistance providers so that customers are better informed as to when help will arrive. This removes the guesswork about arrival times and allows customers to make more informed decisions.
“Mack remains committed to simplifying the customer experience, while allowing fleets to be more efficient,” said David Pardue, Mack Trucks vice president of connected solutions. “The digital tracker is modern, improves customer uptime and increases certainty and visibility during an unplanned stop.”
The expanded OneCall service features faster dispatching, which reduces wait time by offering an improved estimate time of arrival for roadside assistance providers through a digital platform. It also improves visibility and live tracking by allowing customers to see exactly when roadside assistance will arrive via an interactive map, similar to ridesharing applications. The expanded service also reduces additional phone calls as it enables customers to communicate and receive status updates directly via text messages.
“Mack OneCall is integral to our uptime service and support solutions,” Pardue said. “The expanded service is more modern and convenient and will greatly improve the customer’s overall service experience.”
For more information, please visit your local Mack dealer or www.macktrucks.com.
CAPTION: Mack Trucks expanded its Mack® OneCall™ 24/7 roadside assistance service and support offered through the Mack Uptime Center to better serve customers who have an unplanned event. The new digital tracking feature enables increased and real-time communication between drivers or fleet managers and roadside assistance providers so that customers are better informed as to when help will arrive. This removes the guesswork about arrival times and allows customers to make more informed decisions.
Mack® trucks are sold and serviced through an extensive distribution network in more than 45 countries. Mack trucks, diesel engines and transmissions sold in North America are assembled in the United States. Mack manufacturing locations are certified to the internationally recognized ISO 9001 standard for quality, ISO 14001 standard for environmental management systems and OHSAS 18001 standard for health and safety management systems. Mack is also a proud sponsor of Share the Road, an American Trucking Associations public information campaign aimed at enhancing the safety of our nation's roadways.
Mack Trucks is part of the Volvo Group, which is driving prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase customer uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. The Volvo Group is headquartered in Gothenburg, Sweden, employs almost 100,000 people and serves customers in more than 190 markets. In 2020, net sales amounted to about $36.8 billion. For more information, please visit www.volvogroup.com.
