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COVID-19: Business Updates

COVID-19 Updates

Updated May 29, 2020

Vision Truck Group continues to monitor and react to the ongoing COVID-19 situation and adjust our business practices to ensure a safe environment for our customers and staff alike.  We continue to serve an industry that is essential to the supply and support of products to all Canadians.

As of June 1, we will be open for customers to come inside our facilities. Please ensure that you respect our social distancing guidelines for the safety of our community.

As of May 30, our Brampton Parts Department is reopening on Saturdays. Curbside Pick-Up is still available at all locations but our other dealerships remained closed on Saturdays until further notice. 

For the safety of our customers and staff and in adherence to Government of Ontario regulations, we have implemented the following business changes.

Parts

Our parts departments are open Monday to Friday from 7:00 am to 12:00 am, with the exception of Brampton Parts open on Saturdays 7:00 am to 4:00 pm.  All orders will be available from walk ins, curbside pick-up or delivery.  Please contact your local parts department for any of your needs during this time and please view our ongoing parts promotions on our website.

Service

Our service departments are now open, please respect social distancing.  Upon arrival and check-in, our staff will communicate with you to gather all the necessary information to begin the service event and provide you specific instructions.  We have invested in multiple electronic systems and devices over the past several years which allows us to eliminate the need for physical contact during the service event.  We have implemented enhanced vehicle disinfection procedures to ensure that your vehicles are sanitized before and after to the best of our ability.

Sales

Our sales departments are open but we encourage the continuation of social distancing outside of the office. Our Sales Staff will be more than welcome to discuss any of your inquiries via phone, email, text, etc.  Please contact your local dealership and we will connect you to a sales rep.  You can also reach out to us via our website contact page.

Business hours

Our current business hours are.

Monday-Friday                  7:00 am to 12:00 am
Saturday                             Closed (Only Brampton Parts Open from 7:00 am to 4:00 pm)

Sunday                                Closed

Our hours of business are subject to change.

Please ensure that you observe proper physical distancing guidelines, even if you do not have symptoms of COVID-19.