Vision Truck Group is presently seeking a Experienced Parts Associate for our Etobicoke dealership.

This position serves customers and service technicians by identifying their needs through their requests, processing orders/quotes, managing parts availability and completing monetary transactions. We are looking for an energetic person with excellent communication skills and the drive and willingness to learn on the go.

Previous parts department experience using schematics to identify parts is required.

Shift: Rotating Shifts and Rotating Saturdays

Job Duties:

  • Answering incoming calls and emails from customers and the service department to provide technical parts support, process orders and collect payment where required
  • Identify customer needs and opportunities to upsell products to better serve the customer and enhance their experience.
  • Create a professional and welcoming atmosphere for customers and staff.
  • Follow up with vendors and customers on a timely manner, including open orders/back orders.
  • Core management including inspecting cores as per return requirements to ensure the proper credit is issued.
  • Providing a high level of customer service including: greeting customers, handling inquiries, ability to look up parts accurately, providing quotes, ensure a welcoming and professional atmosphere for the best possible customer experience.
  • Prepares documentation for purchases, returns, warranty and other duties as required.
  • Warehousing including picking emergency/stock orders, putting away stock orders and other duties as required within the Parts department

Position Requirements:

  • Customer Service experience
  • Must have a clean driving record, G license.
  • Previous experience in Parts/Service Industry using parts schematics required.
  • Intermediate in Microsoft Office Suite (including outlook)
  • Excellent communication skills, multitasking
  • Demonstrated industry knowledge of parts department procedures, materials, tools, software etc.


In accordance with Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.

Job Types: Full-time, Permanent

Salary: $22 per hour with a bump to $25 upon probationary pass, and then $30 after 3 years.  Annual increases are included (COL). 

We offer Paid Vacation, Paid Holidays, Annual Loyalty Bonus, Company Uniform including layers and Jacket (job role specific), Safety Footwear Allowance, monthly departmental lunches and BBQs, RRSP and Pension including a Sunlife Financial Advisor, Comprehensive Health, Drug and Dental Coverage, and a number of other Perks and Supplier discount and purchase programs including Esso, Bell, Ford and other Dealer groups, Mark’s Work Warehouse.

If you are a responsible, self-motivated team player please send your resume to Human Resources.


Qualified applicants are invited to submit their resume in confidence to:

Jeff Meyer, Vision Etobicoke Parts Manager


Fax: 519-621-2356